How To Evaluate CMS Vendors
IntermediateQuick Answer
TL;DR
Evaluate CMS vendors by assessing: product capabilities (does it meet your requirements?), company stability (funding, revenue, team size, growth trajectory), customer references (similar companies, similar use cases), support quality (response times, expertise, escalation paths), roadmap alignment (are they building what you'll need?), and community health (documentation, plugins, developer ecosystem). Run proof-of-concept projects with 2-3 finalists before making a final decision.
Key Takeaways
- Vendor assessment: financial stability, team, roadmap, market position
- Reference checks: talking to existing customers with similar needs
- Support evaluation: testing support channels during the evaluation period